We booked a TATA Indigo-CS on Friday 20th February, 2009 from your showroom giving all the cheques payments. On Wednesday,04th March, 2009 in the evening we took our delivery.
The person involved was Mr. KOSTUB and Mr. Niraj OF WASON MOTORS, MARINE LINES as Sales Representative.
From the day ONE on driving we experienced that the vehicle had problem in its starting because at the time of delivery itself the driver of your showroom never stop the car engine and continue its on start mode around 1.30hrs, when we were in showroom to complete the formalities.
No owner’s manual, warranty & service book with Buttery Guarantee Card was given to us till date.
As per initial terms they were agreed to deliver the Vehicle from Marine Lines to Andheri at our residence. But at the first instance itself, we found that there were no petrol in the car even to go for one kilometer and immediately we rush to take the petrol. When asked the Company people, there were no body to resolve this puzzle and no proper response was given to us.
Further, on our way, we went to Siddi Vinayk Mandeir, Dadar for Darshan and Puja. We found that the company driver had not off the car engine and kept it on mode for at least 20 minutes.
All the occasions when we asked the reason, he had not given any satisfactory reply and just ignore it. Being the joy of new car at home we also could not taken it seriously and believed on company more than us.
Further, when we reached home we find the leakage problem in water tank of wiper i.e. all the water put into the tank is immediately flowing outside the tank. Which was immediately brought into the notice of company driver and staff Mr. KOSTUB?
Next day i.e. Thursday evening we try to start it but it was very difficult as the car was starting and then after some noise it was stopping again.
The same thing happens on the Friday evening also i.e. 2nd day of buying the car. The thing was worsen, this time, as at the starting of car nothing was happing to it.
We immediately call up the emergency service centre no.09821210834 the concerned person give us some other person number 09867499944. .
When we call up that no. it was coming as “NOT REACHEABLE” then we again contacted on first no. and he said that said no. will call us within 15 minutes but no call from that number.
Till 11.00pm in the night, we called at least 40 times on this and that number but no satisfactory reply was received from a single person.
On Saturday, since morning, leaving all over important jobs and pre assignment, we started calling on all above numbers as well as Mr. Kostub, no concrete results come out.
We call up many times to Mr. Mohan Shetty and Mr. Neraj but they were not bothering even to take-up our calls or reply us for our problems.
There were no responsible people who can tell us that “WHAT WE BOUGHT AFETR PAYING A COST OF Rs. 5 LACS- OUR HARDEARN MONEY”.
Our position was so miserable that we could not understand what to do and how to do when “ A PERSON BUY A NEW CAR AND WHICH DOES NOT WORK SINCE ITS FIRST DAY”.
After a long follow-up one person from your service centre named Mr. Mahesh came and after checking the NEW CAR declare the problem in BATTERY CHARGEING etc.
A NEW VEHICLE IS REQUIRING TO BE TAKING INTO GARAGE FOR ITS REPAIR AND SERVICE ON ITS FIRST DAY.
Further, the said person was not ready to take the vehicle on urgent basis. As we were afraid to again find a right person and to do them 40 calls, we requested them, LIKE A BEGGAR, to take this vehicle on same day.
By Saturday evening somehow, we could managed with them to take the vehicle in GARAGE.
We felt very bad, harassed and mentally torch red by the Company, its staff and representatives for their irresponsible behavior towards customers.
There are few basic questions coming into my mind:
• How a reputed company can deliver such type of product?
• Is the manufacturing defect cannot be find out before its delivery?
• What are the services you are providing to your customers?
• Is Company responsibility ends up just with the delivery of vehicle?
• Is it a new car with basic manufacturing defects?
• What next problem will happen to this vehicle?
• Is the brand name TATA MOTERS gives such kind of product and services?
• Is there any senior authority or responsible person/Directors, who can understand the grievance of customers?
• Is there any remedy for the mental tension and agony bared by us?
• Most importantly ‘IS MY VEHICLE IS NEW’ which went to Garage in its next day?
• What is the return of my Consideration paid to you with an agreement to provide me a vehicle in running condition?
• Is there any humanity in the COMPANY, or anybody who can feel the problem and have any remedy for it? OR
• ALL THE DEAD PEOPLE ARE SITTING IN THIS Organisation......../?
• This attitude and negligence will DESTROY THE TATA’s.
My vehicle may be returned within a day or two but “IS IT A NEW VEHICLE FOR WHICH I AGREED TO PAY”?
Today, since morning we are calling to Mr. KOSTUB to know the status of our vehicle as well as requesting them to provide the assistance for Centre Locking for which payment has already made on 4th March, 2009. But, he is no able to manage the things for the customers, who believe on him.
I hereby request to, all the concerned people, that please look into the problem SERIOUSLY and reply my letter in writing and also suggest me, what stand I will take for such problems.
Here, is nothing for thanks, only hope for any dynamic change in the attitude and behavior of concerned people.
We are continuously facing problems by this vehicle as it has basic manufacturing defects.
On dt.14th March,2009, Saturday when we try to use the same, we find that front side DRIVER SIDE Tube inside the Tire was fully damaged as the same was not fitted properly in its mould . This was informed to Mr. Mahesh, he was not able to answer this. We immediately informed to Mr. Ankur, he request us to replace it by new and assured us that the company will reimburse the expenditure.
The damaged tube is with us and you can see the height of careless and negligence which could be the reason of any major accident.
Sir, you are playing with the life of your customers, who believe in you. This type of mistakes has no remedy.
On 19th March,2009 Thursday at 7 p.m. again, when we try to use it , the car was again not giving any signals and not starting even, as was happened on first time.
We call up to Mr. Mahesh, your help line person, he said he is busy with other assignment and has no time. Then we call up to Mr. Ankur, he make some arrangements with Mr. Mahesh and he reached about 10.30pm and said that some current problem in car upto 11.30 pm in the night we were struggling about it.
One week before Mr. Ankur assured us to take a test drive on Friday 20th March, 2009 but on 20th March,2009 it self this Car again went to GARRAGE.
Here I want to remind you that we buy a new car on 4th March 2009, which went into GARAGE on 6th March,2009 due to not start on next day itself. When the vehicle was returned they assured us it is okay now and no further problem will occur. Within a period of 15 days a new TATA car went into TATA GARAGE TWICE and Changed its tube also.
Since the day we bought this car, we are facing continuous problem, our peace of life is totally finished.
With reference to our earlier communication you people always give us only assurances, no one is here to take any concrete step and till today no one from the company came to meet us as assured by your previous communications.
Sir, this is a manufacturing defect car you delivered to us, by which we are facing daily problems. This car is not new as it went twice in GARAGE within 15 days.