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Complaint Details


Posted byNayantara Ganesh 
Organization / Product Details
Organization Name
Product/Service DescriptionAirtel E-Recharge option
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr.Siraj Pathan,a Mr.Prashant(Customer care 9890098900) 
Complaint Details

airtel no.9890020913.pune local sim card.availed of the e recharge option from mumbai for rs.350 on 2nd may,was assured by the retailer that i would receive a validity of 30 days.checked tariff lists to make sure.received only 14 days.had to recharge again on 16th for 330.tariff lists at a different retailer also said 30 days for the 330 option as only 14 days validity.complained to customer care.Mr.siraj pathan (supervisor)very unhelpful,said 330 recharge had only 14 days of validity,denied the earlier 350 recharge.Later received a call from airtel apologising for their mistake and admitting that i had indeed recharged for 350 and my validity would be extended.they made no mention of the 330 recharge and did nothing about extending the validity of the first recharge either.sent them an email explaining the full situation to which nearly 10 days have gone by without a reply.called customer care again where they gave me the same excuses and denied the 350 recharge.seemed to have no knowledge of the earlier call apologising for their mistake.utter lack of transparency in their schemes,retailers and customers not informed of real validity etc.even if 330 recharge option has only 14 days validity,none of the retailers aware of this as their lists claim otherwise.customer has no knowledge until it is too late and he has already recharged.moreover,customer care extremely ignorant and unhelpful,making false promises and changing their story from one moment to the next.not the only dissatisfied customer of airtel in pune. 

Solution of your complaintextension of validity or full refund on both recharges with apology and promise to make their schemes more transparent at the grassroot level 
Actionwrite a newspaper article of my complaint and other customers complaints with airtel,or seek redressal at the consumer court 
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