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Complaint Details

Reliance Communication

Posted byAkash Joshi 
Organization / Product Details
Organization Name
Reliance Communication
Product/Service DescriptionModel No.-RD3000
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeePawan ( reliance Vendor) 
Complaint Details


I purchased a reliance post paid connection which comes with a mobile in May,2008.I was told that there would be 1 year guarantee on the mobile from the purchase date.
As I am facing some problems with the phone, I contacted that vendor who told me to go to the Service center of the mobile's company.

There they rejected my plea to repair the mobile since its manufacture date was of May,2007 and they repair only those mobiles whoses purchase date or Manufacturing date expires, whichever is earlier.

They may be right on their part, but my question is, Where did I go wrong ? I was never told this that the guarantee starts from the manufacturing date and not the purchase date.

Not the Vendor who has sold me the product is not lifting my phone and I even doubt that he is absconding.And reliance executives are not able \ Willing to help me on this.

My concern is that, Can anyone in India, just getup from anywhere and sell reliance mobiles.No authenticity of the same is available for them.

I am not willing to pay this months reliance bill since I have not used it from past one month and this is truly ridiculous.
It's like the same in movies.I am facing the' Gunda Raaj' of these guys and I am helpless on the same.
And on the contrary , they are advising me to buy a new mobile in less that one year !!!!!!! How ridiculous is that.

I am not sure if I will be helped or not.But this just one try I can make so that I donot have any regrets in the future.

Thank you.

Regards \ Akash Joshi

Solution of your complaintCatch hold of the vendor, Ban him from selling mobiles. Company must start notifying the customers about the guarentee period rule. 
ActionReach to the higher people.Will not sit idle. Keep trying and posting on different websited. And Working in an MNC company, will float about the cheater and the company he is working for.tell people about the problem and tell them to take precautions. 
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