On Wed, 18/3/09, devender chandel wrote:
From: devender chandel
Date: Wednesday, 18 March, 2009, 7:29 PM
Last month on 21/02/2009 i have visited the puma showroom at sectot-17,chandigarh and bought a shoes in sale.We were two people and we tried the same shoes with different shoes number.But by mistake the sales person has packed the shoe no.8 which was tried by my friend to me inspite of the shoe which i tried.Two days after on 23-02-2009i talked on the phone no.01725790 to some person from that shop only and at that time he assured that thay will change the shoe.I am working With IDBI Bank as Assit.Manager and is posted at Baddi which is nearly 50Kms away from Chandigarh,so i was not able to visit that shop earlier.But on 15-03-2009 i visited the shop and told the person sitting on the counter about the incidence that happened with me.They responded very badly to my issue and said that the Sale was over on 22/02/2009 so they will not replace the shoe or change it.But the term and conditions on the bill clearly specify that the all the complaints will be entertained before months.It is clearly the carelessness of the sales person for which i am suffering.
As Puma itself is a big name and i myself is a regular customer of puma and hope that this matter will be taken seriously.
Kindly look into the matter
Hope to have positive response from your side
The details of the showroom are as follows
RSH DISTRIBUTOTRS (I) PVT. LTD.
SCO-84SECTOR 17-D CHANDIGARH-160017
Fauzi complex Sai Road,
This is second time i am sending the mail to you,as i have not received any response from your side.
I hope to get a response from your side otherwise i have to look for some other legal option .
Thnx & regards
The above mail describes the detail problem i have faced.
I have mailed twice to the concerend but til date i have not received any response.
Your intervention is required to solve the problem.