|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Pusha (Floor Lead, banargatta road) ref # 0329053980 |
I had recharged my prepaid phone with top up amount of INR 99 using Mcheck services. I have lifetime Validity on my card. after sometime i got a message saying that I have topped up with 10rs only... I was wondering what happened to the rest of the amount and called up the customer care division to sort this out. They were like the amount has charges towards the life validity on the card. Informed that I have validity for life time and I should be charged for something has already paid for. The agent was rude and cool to say that is how it works and no refund will be provided. Now I have lost 89 rs to something that I have already paid for. This is very frustrating and stealing money in broad day light ...
|Solution of your complaint||first of all i donít understand why donít they have system to refund this amount or add it to my top up plan. second they have poor service since we have lifetime validity on the card. we have been a customer of this service for 3 yrs + with this kind of of service i think its worth less. I had all their service and eventually withdrawn from everyone of that due to bad customer service and policy.. Hope this reaches the correct forum this is one pain in hind bone... |
|Action||make sure i bad mouth of their service... and informed how bad they can treat people... address this concern still i get what i paid for 99 RS to talktime... |