I have a 2 years Annual Maintenance Contract for my washing machine. The machine stopped functioning properly a week ago and we called up their service centre. The technician came home removed a coin from somewhere said that the drum was damaged due to a coin and that we would have to pay charges Rs 2700 to replace the drum. Since I have already paid Rs. 3600 as AMC I think the company should replace any part that is damaged except the ones listed in their AMC. I feel they are cheating us by making us pay for the AMC as well as for the damaged part.
Solution of your complaint
They should replace the damged drum free of charges.