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Complaint Details
Pending

IFB

Posted byManini Nerurkar 
Organization / Product Details
Organization Name
IFB
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionIFB Washing MAchine Senator 6 B
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeVinay Mathur 
Complaint Details

I have a 2 years Annual Maintenance Contract for my washing machine. The machine stopped functioning properly a week ago and we called up their service centre. The technician came home removed a coin from somewhere said that the drum was damaged due to a coin and that we would have to pay charges Rs 2700 to replace the drum. Since I have already paid Rs. 3600 as AMC I think the company should replace any part that is damaged except the ones listed in their AMC. I feel they are cheating us by making us pay for the AMC as well as for the damaged part.  

Solution of your complaintThey should replace the damged drum free of charges. 
ActionI dont know. 
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