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Complaint Details
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NOKIA

Posted byManish Srivastava 
Organization / Product Details
Organization Name
NOKIA
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionNokia%200
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Hi,

I was using Nokia5200 since past 17 months but suddenly in december its display got blank and a blue screen was showing up. I had given this to nokia care, Aundh pune for repairing. I dont know what they did with my mobile but it had caught many problems like key pad not functioning properly, a spot on the screen and above all they have removed all my contacts and SMS from my mobile. When I asked them about the lost data they said that its in our policy that we dont guarantee for data but I read in documents that they can not delete data unless they inform the customer. I was in hurry so I took the mobile and came back but after 8 days that screen display problem again occured but since mobile was at my native so I could not go to nokia care immediately. Last week when I went to them they said this is some different problem than previous one so you will have to pay again 1100 Rs for repairing. Its all bullshit and nonsence and they have shown no sense of resposability or accounatability. Is this how noika care deal with nokia customers and if this trend continues then I am afraid that people will stay away from using noika.

Thanks & Regards,
Manish Srivastava
9823399710 

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