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Complaint Details
Pending

Empire Moving and Storage

Posted byCindy Miller 
Organization / Product Details
Organization Name
Empire Moving and Storage
Organization e-Mailinfo@empirexpress.com 
Product/Service DescriptionMoving Household goods
Warranty Status
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeBenny Segal, President 
Complaint Details

This moving broker is a rip off. They gave us a quote of $5,900 and are now demanding $12,400 for release of our furniture and household goods. They are using Cubic Feet, which is against the law and also are adding fees that were never agreed upon. For instance, we have been disputing their charges since day one. Now they are charging almost $1000 for outside storage for less than two weeks. They just keep adding charges not disclosed on a contract. I want to make sure no one else gets taken by this company and that they are made to follow the law. We had a professional mover come in and estimate our move at no more than $7,200 based on actual inventory. These guys are rip offs.  

Solution of your complaintThis company to weigh the goods according to law and release our goods without charging bogus charges that were not included on our estimate or our contract. Also, to stop them from doing this to someone else 
ActionWe are hiring an attorney. I have complained to better business bureau and also to Attorney General. Someone needs to help us resolve this issue. I will also continue to find ways of notifying anyone and everyone of their business practices.  
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