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Complaint Details
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Videocon

Posted byPrakash R 
Organization / Product Details
Organization Name
Videocon
Organization e-Mailcustomercare@vgmail.com 
Product/Service DescriptionVideocon Xlent 60xFT
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeno idea 
Complaint Details

On second April 2008, I first complained about the water leakage to the local customer service at Trivandrum. I was given a tracking number 020409014. Nobody was picking the phone till 7th. Till 7th nobody attended and on 7th I called the toll free customer support and I was informed that the number is not in my name and I was given a new complaint number COC0704090023.

Today is 13th. I am still waiting. Now I am thinking of proceeding with legal action. Everyday I call up the toll free number and the guy there says he is helpless and what he can do is send a remind mail. He gave me the number of one Pradeep at Cochin, 04842312596 and I am calling this guy for last many days and he never picks up the phone.

My advice to all is, don't buy Videocon products. 

Solution of your complaintChange the customer support contract that videocon is having with the local parties and do it using directly by the manufacturer. 
ActionMy machine is in warranty period and I am not getting service for last 13 days. I will proceed to consumer court. 
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