Dear Sir / Madam
We Purchase a Water purifier for our residence from ION
Exchange Zero B and our machine is under Annual Maintance Contract with you.
We report for non working of machine on Thursday 9th Apr. 10.15 AM to service centre ( City Palse, Banipark Jaipur ) They agree to send tach. but tach. is not come, in evening they told us tach. is reach on Saturday because on Friday is holiday than after tach. is not come on Saturday. ( they regularly reply us that tach is reaching your place in some time. ) Now on Monday 13th Apr. they give reply on phone only that your machine's motors is faulty ( without visiting our place ) and we do have new motor. New motor is available after 4 to 5 days.
We asked for substitute machine but we to surprise to see that your service centre is not provide us substitute machine. ( Demo machine is freely available with all your sales people for new prospects but not for your current customer inspite of your Annual Maintance Contract.
Machine installed at : Sh. D. C. Paharia, 46 Geejgarh Vihar, Hawa Sarak, Jaipur - 19