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Complaint Details

ION Exchange Zero B water purifair

Posted byVikas Paharia 
Organization / Product Details
Organization Name
ION Exchange Zero B water purifair
Organization e-Mail 
Product/Service DescriptionR O system
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMahendra 
Complaint Details

Dear Sir / Madam

We Purchase a Water purifier for our residence from ION
Exchange Zero B and our machine is under Annual Maintance Contract with you.

We report for non working of machine on Thursday 9th Apr. 10.15 AM to service centre ( City Palse, Banipark Jaipur ) They agree to send tach. but tach. is not come, in evening they told us tach. is reach on Saturday because on Friday is holiday than after tach. is not come on Saturday. ( they regularly reply us that tach is reaching your place in some time. ) Now on Monday 13th Apr. they give reply on phone only that your machine's motors is faulty ( without visiting our place ) and we do have new motor. New motor is available after 4 to 5 days.

We asked for substitute machine but we to surprise to see that your service centre is not provide us substitute machine. ( Demo machine is freely available with all your sales people for new prospects but not for your current customer inspite of your Annual Maintance Contract.

Machine installed at : Sh. D. C. Paharia, 46 Geejgarh Vihar, Hawa Sarak, Jaipur - 19 

Solution of your complaint Please arrange to solve our problem on urgent basis or provide the substitute machine, till our machine is repaired. Thanks & Regards Vikas Paharia Shree Marketings & Agencies  
ActionI will make sure that no one is our group is not purchase any Zero B product and file complant in consumar court 
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