|Reason for Complaint||Product Durability |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||nokia care executive |
Myself Mahendra patel from Nadiad (Guj.) having a critical problem regarding my recently brought mobile. acually I bought a mobile (5310 Xpress music) on 14.04.2009 's morning. in evening of the same day I connected this phone to my PC by USB cable after the task has been completed I removed the USB cable from both devices (PC & mobile) but the cover of USB port (located on mobile) was not closing properly. while it was closing first time after the purchasing this mobile.
I went to the shop from I brought this mobile & told this problem to shopkeeper he suggested to go at NOKIA CARE. he is right & innocent for this fault because he opened the seal of new pack infront of me.
when I arrived at NOKIA CARE & met with concern person he said that the cover is damaged internaly & it is made by cosmatics that's why this fault is not under warranty.& a new panel have to set.
now I am asking to the authorities & senior persons of this prestigious organisation that who is responsible for this fault?
I am not a little educated person & not a new holder of mobiles. I am using the nokia's mobile since 2 years before this i liked the SONY ERICSON. before 20 days I sold my old mobile (6300) & bought the E51 & it's all parts is ok & working properly. I am telling this because such fault was not happened by me.
NOKIA is a giant at worldwide in mobile segment that's why a single & normal person like me can't do anything against this. but I am a CUSTOMER of this organisation. also I know that any organisation can't touch the sky without the BEST & RESPONSIBLE TEAM. and costumer satisfaction is also a responsibility otherwise a dissatisfied costomer can use a word of mouth.
I does not know anybody in this HUGE TEAM of nokia but I know only NOKIA.
Please take this matter seriously & give the favourable response.
do the needful.
|Solution of your complaint||if this organisation want to solve it can solve easily |
|Action||i will register a FIR and contact to media team. no matter that whatever cost will be but i will keep it irrestible. |