NEPC India Limited
|Posted by||Michael Selvaraj |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||NEPC 800 -Invertor - UPS VIVO series , Serial No NPCKo8000905/8V|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Safety |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employeeemail@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org |
Dear Sir, Dated: 07/04/2009
Regret to inform that your NEPC invertor-Model :'UPS- VIVO' 800VA/12 V DC with serial No: 'NEPCK08000905/8V installed at my home at followingf address yesterday(06/04/2009) does not function the very next day morning (07/04/2009) to power switchover, which is the prime requirement to such equipments and we customers, assuming perfection with your product, go for purchase.
Also this unit does not trip and give Beep Alarm when checked for full earth leakage(direct short between House wiring's Earth terminal and Phase terminal) which too a prime requirement to such electrical gagets in safety aspects. The suppier of this unit informs us that this unit does protected for earth leakage, which is not acceptable.
Please consider the above two complaints and do the needful for satisfactory performance of the unit with standard safety measures.
|Solution of your complaint||a) Replace with safer Invertor with complete installation free of cost including written reason for not replying my complaint Email dated 07/4/2009.
b) compensation for the physical and mental risk taken after installation of this unsafe gaget with ISO certification |
|Action||ISO certification must be cancelled. and ISO auditor who has recommended this company for ISO certification must be banned as the complaint Email was ignorned which is a basic requirement to ISO certification. |