Maruthi Udyog Limited,
Sub:Maruthi Omni Van bearing No.KL 01 AU 2606-complaint of the same-inordinate delay-reg.
I have purchased a Maruthi Omni Van(LPG), 2008-Dec.Model,from Popular Vehicles, Karamana, Thiruvananthapuram,Kerala,South India.On 5th April 2009, when I have tried to start the vehicle, it remained idle and I have made a complaint to the aforesaid Popular Vehicles and on the same day itself the vehicle was taken away by the staff of the Popular. It was returned on 7th of April by saying that "everything is o.k". But on 9th morning the same complaint occured and I couldn't start the vehicle and I have informed the matter again with the Popular and the staff of the Popular took the vehicle on the same day itself. Thereafter I have contacted them directly and through telephone several times. But they have showed a lukewarm attitude in this matter because of the reasons unknown to me.They did not return the vehicle till date, inspite of repeate requests and demands. Even,they are not ready to say a specific date,when the vehicle could be returned to me. Because of the negligence and indifferent attitude of the Popular I have suffered a great financial loss, other hardships and mental agony. It is unfortunate that for a minor complaint like battery weak, prolonged keeping of the vehicle in your authorised service centre. It is to be noted that from the very beginning itself,there were somany coplaints and most of the days the said vehicle was in the custody of the Popular. In the aforesaid circumstances you may be pleased to take back the vehicle and replace with a new one. For the complaint details of the vehicle,please verify the records.Hoping a favourable action at the earliest.