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Complaint Details


Posted byRajeev Rajan 
Organization / Product Details
Organization Name
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionAirtel Ad-on Post-paid sim card
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeInnumerable 
Complaint Details

I have an Airtel add-on sim card. Airtel provides its existing post-paid customers with an additional sim card which could be given to anybody of the customers' choice. Mr. Ruchir Desai, Bangalore, was given one such card. He gave this card to me. He gets a consolidated bill.He is responsible for making the payments for his as well as my sim card. This is as per arrangement by Airtel.

Since last year, when I took the connection, I keep getting calls from Airtel office, sometimes at odd times (like 8 in the morning) enquiring whether I was Mr. Ruchir Desai and why I am not paying the bills! For the first few times, I patiently told them that I am not Ruchir Desai, who is the person actually responsible for payments. And I know that the payments have been made by Mr. Desai as long as there were no technical problems from Airtel's end. (And technical problems from Airtel, there have been many - from incomplete bills to server problems).

At the time of lodging this complaint, I am on roaming. I still get calls from them as if I were Ruchir Desai! I tell them that I do not want to be disturbed in this manner. They still harass me in the same manner.

Is Airtel a backward company who do not have information on who they are talking to? Strange. Is Airtel an insensitive company who keeps making the same mistakes over and over again despite strong appeals by the customer? Everytime, a different person calls up to irritate. He has no idea what I had requested in the previous conversation.

This is extreme carelessness from Airtel.  

Solution of your complaintAn apology in person by the chief manager of Airtel, Customer Relations. The left hand of Airtel should know what the right hand of Airtel does. In this age of IT advancement, any such excuse is not acceptable. NO such harrassment in the future. 
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