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Complaint Details


Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionDeck model sofa Invoice No.068 dated 08.06.2008 delivered on 22.06.2008
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr. Javid, Bangalore.  
Complaint Details

I have attended the chennai trade fair on 08.06.2008 and ordered for the purchase of one sofa set 3 + 1+ 1 from Instyle with their ref show room at 35 velachery tharamani high school (CSI church compound) During November itself the sofa outer cover started peeling off and the wooden support given broken. I have contacted their chennai office. It was informed that the particular model is under the care of their Bangalore Office When I contacted their Bangalore office one Mr. Javid attended the call and said he will send a person or will visit us on Jan 15 When we have contacted him on 15 jan he against said on feb first week and every time he used to send such messages. In spite of my several phone calls he started avoiding the phone calls however when contacted over other cell phone he will respond and repeat the same message. My efforts become futile. When I went to their local office nobody responded properly and simply said u can lodge a complaint any place. i leant from their neibhbour i was told it is a routing affair with the firm. The chennai office address given above. Their cell phone no.99529 26271 and their Bangalore office address is 1st floor Shri Manjundeshwara comple, opp nilgiris, Kammanahalli Main Road, Bangalore phone 080 32519196 and cell number 99800 95458 and Javid cell number is 09902929547 and their Bombay office is #5, 6 Sodarth apts, L.t. Cross road, Gorai 2, borivalli mumbai cell No.098200 03275. The guarantee is for a period of 5 years. Since the party is cheating the public they should not be even allowed to enter Chennai Trade center and the governent should be informed not to enter tain this company.  

Solution of your complaintreplacement of the sofa set or removal of the old sofa cloth and replacement with a new and thick standard quality sheet.  
Actiongoing to court with the help of the consumer forum.  
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