Dear SIr, i purchased a mobile from a reliance outlet- Reliance communication, 77b, block e, new alipore, vrindavan building taratalla , kolkata-53 my mobile was in warranty when it stopped working, i went to this outlet to ask for a service center address, they gave me a wrong address(somewhere near hazra in kolkata) after so much of pain i went to the service center there i came to know that this servie centre is not taking reliance phone since last 4 months, i dont know why your people gave me a wrong address. i went back to the reliance shop n told them about it, they told me to visit reliance webworld, i asked for a number of reliance webworld as calling web world to know a address is much more convinient than going there , but they didnt give me the number. i went to the wbeworld from there i got address of 2 service centers. i visited the 1st n from there i got a negative feedbak as they were not taking classic phones anymore. then i went to the 2nd service center which was my last hope. for the first time i got a positive result for all my inconvinience, that service center checked the mobile n gave me a JOB SHEET with DOA and asked me to go to the outlet from where i have purchased this mobile along with the box n get a new handset from there. i went to the reliance shop at taratalla, they told me to collect my new handset after 4-5 days or hardly a week, since i was not a resident of kolkata i thought to wait for 4-5 days than to come again for collecting this mobile. days passed on n afetr 8 days they said it will take a week more,the expenses which i spent for staying in kolkata was much more than the price of the mobile n even after that the mobile wasnt in mt hand,then i thought o return back to ranchi as staying in kolkata was very expensive. now its more than a month but stil when i call them they ask for 1 more week. now you tell me what should i do? i spent about double of the mobile price, suffered so much of inconvenience but finaly m standing at the place from where i started n the scenario is worse, as they r not giving me a tentative date, just asking for 1 week, thn again a week after that n so on.. kindly look into the mater n do the appropriate mobile details- classic-703 s/n- RLOHSCOO3076756 mob no- 9331729908 date-10/05/2008 Reliance communication , 77b, block E, new alipore, vrindavan building taratalla , kolkata-53 phn-033-32971876 cash memo number-863
|Solution of your complaint||my frnd had a similar problem with same phone in bangalore,
but there he was given a new handset on the very same day, reliance is not hiring classic phones anymore so he was given a LG handset of about same range.
thats also reliance n this is also reliance, thn why cant they do the same.