IDBI Home Finance Ltd
|Posted by||Harjit Singh Bhatti |
|Organization / Product Details|
|Organization e-Mail||harjit.bhatti2rediffmail.com |
|Product/Service Description||Home Loan|
|Warranty Status||Do not know.|
|Reason for Complaint||Customer Service |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Mr Debabrata Ghosh |
I have applied for a Home Loan from IDBI Home Finance in the month of December by one the employee Mr Debabrata Ghosh who has promised that 90% of the property cost will be given by IDBI and the property was of Rs 12 lacs. IDBI sanctioned Rs 730000 at 12% interest and sales person told me that this amount will be increased to Rs 1080000 before April. My Salary got increased by Rs 7000 and I submitted all the revised salary slip to him. He has taken the responsibility to prepare the Sales Agreement for me in which he has mentioned that if for any reason I am not able to take the said flat before 1 may 09 than I will be bound to pay Rs 50000 to the landlord which I and the landlord agreed based on his promise to complete the process before the mentioned time.
Between December to April has taken cash number of time to prepare loan agreement and for other formalities ( Total Cash taken Rs 7200).
I and landlord decided to do registration on 24 April 09 and when I tried to contact the said sales person Mr Debabrata Ghosh and found that he has been terminated by the IDBI for some fraud done by him. When I narrated the entire story to the manager he refuged to take any responsibility and has told that I could have taken everything in written. The manager ( Mr Deepak ) has informed that the bank will give loan only upto Rs 850000 and also gave a condition to get a guarantor and has refuged to agree what was informed by his employee Mr Debabrata Ghosh. I have requested number of time to the bank as it was not possible for me to arrange Rs 350000 appox in short notice and as per agreement I will be bound to pay Rs 50000 to the landlord but the bank representative has not willing to take any responsibility for the same.
When I gave them my revised salary slip and has told them to enhanced my loan amount to at least Rs 1080000 and the registration cost will be bound by me but still no one is ready to listen to my request. Even it has been noticed that no one is interested to speak to me regarding this.
It was really sad to see this kind of services and behavior by IDBI employee which has caused lot of harassment to the customer.
At last I was bound to withdraw my application and had bared a loss of total Rs 60000 appox and IDBI Home Finance Ltd is totally responsible for the same. I would request to take some action against them so that other customer does not face this kind of problem in future.
|Solution of your complaint||They should do what was promised by the employee, or my loss should be paid back |
|Action||Will go to consumer court |