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Complaint Details
Pending

IRCTC

Posted bySREEKUMAR NAIR 
Organization / Product Details
Organization Name
IRCTC
View all Complaints against this organization
Organization e-Mailcare@irctc.co.in 
Product/Service DescriptionExcess debiting of Rs.620.98 - PNR Nos.4518690452 & 4206250670
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Care Service of IRCTC 
Complaint Details

I had booked train tickets through online booking as per details given below :

1) From : Shoranur to Mangalore
Train No.6107
Date of journey : 10-04-2009
PNR No.4518690452
Transaction ID : 0105733065

2) From : Mangalore to Shoranur
Train No.6628
Date of Journey : 11-04-2009
PNR No.4206250670
Transaction ID : 0105726404

Both the above tickets were booked on 3/04/09 and I had authorised to collect the payment through my ICICI Credit Card No.4477 4606 6161 8001. The cost of the ticket + service charges works out to Rs.620.98 for one side. Hence IRCTC should have debited my account with Rs.1241.96 wheras they have debited my account with Rs.1862.94 i.e. an excess debit of Rs.620.98.

The above excess debit is appearing in ICICI credit card transaction statement for the period March 25, 2009 to April 24, 2009.

 

Solution of your complaintRefund of excess debit of Rs.620.98 immediately 
ActionI will be approaching the Consumer Forum for a proper settlement 
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