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Complaint Details

LG India Ltd

Posted byBhargava Kadari 
Organization / Product Details
Organization Name
LG India Ltd
View all Complaints against this organization
Product/Service DescriptionLG 29" Super Slim TV
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

The TV switches OFF Automatically. There is no fixed interval for this.

I have first made a complaint on Mar 18. A technician from LG Attended the call, claims he has fixed the problem and would not recur.

On 14 Apr, I have given a second compliant and an other technician has attended. He claims that the first person has not done anything and now he has fixed the problem.

But the next day itself the problem resurfaced.

I have again given a complaint to LG Customer Care.
This time no body attended the call for 1 week. At the end of 1 week on Apr 24 2009, they have taken the TV to their Service Center in Ameerpet, Hyderabad.

Now, its 10 days and I do not have a clue where my complaint stands.


Solution of your complaintThe Customer care doesnt have any idea whats happening in the Service Center. They do not have regular updates. The Service Center claims to have requested for Certain Spares from the Company, which they are yet to recieve. To Sum up, the service center and Customer care should work in tandem. Keep the consumer updated with the status of his complaint. This season with the Elections & IPL ON... one cant effort to miss out on watching TV.  
ActionI would file a case againt LG for Misleading the Consumers by claiming that they provide the best Costumer Support. Would request LG to cancel their contract with the current Service Center and set up with a new Service Center 
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