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Complaint Details

Godrej & Boyce Mfg.

Posted byAshok Nair 
Organization / Product Details
Organization Name
Godrej & Boyce Mfg.
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionGodrej Refrigerator 400 ltr Ref -GFP430V GREY 0123660019 Challan No. 4522
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSales India (through which we purchased) Mr. Benny 
Complaint Details

We had purchased the Godrej Refrigerator 400 ltrs Pentacool Grey colour on Oct 22, 2005. Since last Month (April 03, 2009) the cooling system got failed. we informed the customer care and they gave us the address of Shree Krishna Electronics, C-57, Radhey Bunglow Part II Nr. Khokhra Circle, Ahmedabad. we referred the complaint there. A technician came home and checked the refrigerator and said the gas has leaked need to fill the gas. The person asked for advance payment for filling the gas and that we had to do because he said unless advance is given the dealer will not send the person for repair. They took few more days to fill the gas but the end result was the same. we were then referred to M/S Baldi Service Private Ltd., 16 veer nagar society Nr. Bhimjipura char rasta Kiran park rd. Nava Vadaj. the person from there came and said the gas has to be refilled when we told him that just few days back we filled the gas he checked something and said the cooling will start. but the problem persisted. we then again informed the Customer Caer and a person was sent to check the refrigerator. He changed some part inside the freezer and went off saying that it will start cooling after 12 hours. Forget 12 hours now 72 hours have passed.

The problem still persist. my refrigerator has become a total waste now without any cooling. No one from the customer care called up to inquire the status of the complaint. we then approched Sales India Ashram road Ahmedabad Contacted Mr Benny from where we purchased the refrigerator. He jotted the complaint on May 2 ,2009 and promised to do the needful. But Allas!!!!! still regret to inform that no one turned up as on date to my place to give a proper advise as to what i have to do with the refrigerator.

The after sales service of this company is pathetic. The temperature of Ahmedabad, Gujarat is soaring so high that all the eatable or the vegetables, Milk for children and everything is getting spoiled without the Refrigerator. The worst part is that repeated complaints have fallen into deaf ears.

Solution of your complaintat least a proper technician should be sent and should get a proper response as to what i have to do with the refrigerator. I mean do i have to send it to workshop or will the problem be solved at my place itself.  
ActionLegal action for the metal harassment and inconvenience that they are causing us.  
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