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Country Club of India

Posted byDeepesh Rastogi 
Organization / Product Details
Organization Name
Country Club of India
Organization e-Maildeepeshrastogi@yahoo.com 
Product/Service DescriptionClub service & land documents
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAmit Jain 
Complaint Details

1. Deal Offered on July 19th, 2008 by Country Club (CCIL) to Deepesh Rastogi in lieu of 150,000/- Rs.

• Access to country clubs with facilities such as Tennis Court, Table Tennis, Swimming Pool, Banquet room, gardens, card room.
• Lifetime membership to me and my family to all clubs.
• RCI membership for 30 years, with 6 nights / 7 days of holiday every year in 4000 destinations.
• 2000 Sq ft plot in Kolad (Bombay to Goa Highway)
• Holidays in Country Club(CCIL) resorts for 5 years for 2 nights & 3 days.
• One Goa Trip for a couple for 2 Ns/3Ds with one way air ticket.

ISSUE 1:
1.1 No RCI membership documents received from CCIL.
1.2 No mention of Kolad in the letter received on Aug 16th,2008.
1.3 No mention of when they will be building the CCIL Club in Gurgaon, even though it was told that it will be available in October 2008.
1.4 No land registration document received.


2. Alternate deal offered in October, 2008 (Dubai offer)

Why Alternate Deal?

Looking at the Issues above with the first deal, I had requested CCIL after visiting the CCIL office in Sahara Mall, Gurgaon to offer some other deal which does not have RCI membership or plot in it.

CCIL offered the alternate deal which included facilities as below, but no formal letter was issued by CCIL for this, though e-mail requesting some money from me by CCIL is attached with the documents.
• Access to country clubs with facilities such as Tennis Court, Table Tennis, Swimming Pool, Banquet room, gardens, card room
• Lifetime membership to me and my family to all clubs.
• Trip to Dubai for the entire family for 2 Ns/3Ds with Free air tickets and free stay with food.

ISSUE 2:

2.1 When I tried booking a trip to Dubai using the customer care of CCIL, I was told in the e-mail that I will have to pay for the Airport taxes and also have to pay for the tickets / stay of my kid in Dubai. This was contrary for what I was informed earlier while offering the Dubai trip.

2.2 No CCIL Club in Gurgaon.



3. Alternate deal offered on March 9th, 2009.

Why Alternate Deal?

Since I did not want to pay high fees of airport taxes and payment for my kid and it was contrary to what they initially told me, I requested CCIL on Feb 21st,2009 (email attached) to offer some other deal.

On email, alternate offer was offered by Amit Jain on March 9th,2009 as

• Access to country clubs with facilities such as Tennis Court, Table Tennis, Swimming Pool, Banquet room, gardens, card room.
• Lifetime membership to me and my family to all clubs.
• Access to CK 27 clubs of CCIL
• 1089 Sq ft plot in Vedic Spa near Bangalore.

ISSUE 3:

.1 Till date, I have not received any documents for the 1089 Sq Ft plot offered in the Vedic Spa near Bangalore.
.2 No CK 27 CCIL Club in Gurgaon till date and also no mention from CCIL on when it will be provided.
.3 No mention on how payment made by me to CCIL is utilized by CCIL in providing the services to me.
.4 When I looked on the internet for CCIL, saw that there have been 100s of cases like me where CCIL has cheated people, seeing that I got afraid and ask CCIL to cancel my membership and refund the payment.

In addition to the above offers, the Deal was also based on the concept of luxury clubbing & “neighborhood club” (as in the letter no. 001280 from Country Club July 25th,2008 and attached with the documents), and was told in July 2008 that Club in Gurgaon was to be opened in October 2008.

ISSUE 4 (Common with all 3 deals above) : Till now no club in Gurgaon has opened and hence I or my family member has not been able to use its membership till date despite ten months have passed since I took the membership.
 

Solution of your complaintFull payment of 1.5 lacs back to me with 18% interest 
ActionCounser Court 
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