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Complaint Details

Hyundai Motors Ltd

Posted bymanoj shenoy.m 
Organization / Product Details
Organization Name
Hyundai Motors Ltd
View all Complaints against this organization
Product/Service Descriptionhyundai tusan
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating6(in a scale of 1 to 10)
Name of the Company Employeeadvaith hyundai service manager mysore 
Complaint Details

i notice sound when my car runs in low rpm then i showed to advaith hyundai show room in mysore. they told this is because of clutch plate problem that time they freely replace as my vehicle ran only 22000kms and it was under warranty period. at that time i consulted 2 to 3 owner of tucson vehicle in mysore they told this problem will repeat again with in 20000kms as it is defect by company while designing clutch. i wrote to hyundai about my complaint and i received call from chennai that if this repeats again in future they well look after. but as excepted the problem has repeated and i wrote to customer service and they offered me 50% discount and not full amount. they failed to keep their promise as they told me over the phone that they will look after my problem if it repeats again . I even told them they need not have pay single rupee if they give me in writing that this problem will not repeat again if i replace clutch plate this time. they told it is not possible for them to this in writting. when this problem second time noticed when my car ran only 42000kms and now it is almost 48000kms

i need solution for my problem 

Solution of your complaintthey have to accept this manufacturing defect as i can show same problem in almost all vehicle in mysore. they have to provide new improved defective free clutch plate to all hyundai tucson owners with out any cost 
Actioni may have to go to consumer court along with other tucson owners in mysore to whom i am already in touch to do so 
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