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Complaint Details
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Motorola

Posted byM.C.GANESH 
Organization / Product Details
Organization Name
Motorola
View all Complaints against this organization
Organization e-Mailserublrmobile@redington.co.in 
Product/Service Descriptionmodel no: w181standard (IMEI No: 359223013350595) (Serial no:H31AJJ2VJ)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeREDINGEON INDIA Ltd PAPALI CHAMBERS, 42/ 2152 / FIRST FLOOR/ TATAPURUM / SUKUMARAN ROAD /KOCHI -18 
Complaint Details

Sir,
This is my second complaint. I have brought MOTOROLAPHONE(MODEL NO:W181,SERIAL NO:H31AJJ2VJF).In the beginnigof April,my phone has network problem.So I give it to repair , to the authorised shop from where I brought the phone.The address of the shop
REDINGEON INDIA Ltd.
PAPALI CHAMBERS,42/2152
FIRST FLOOR / TATAPURAM / SUKUMARAN ROAD COCHIN - 18
The work order date is 13-04-2009 and work order no: is CC/ MO / 09 / 00108.The time determined by them is one weeek.But now about one month is over ,they didnot return the phone. Whether you are giving more importance to customers or something else? I think it is your responsibility to give a bystand phone during warranty period , if you can`t return the phone in the working condition ,with in your determined time . If we can`t use the phone for our necessities then for what purpose we buy the MOTOROLA PHONE? 

Solution of your complaintI think you can understand the need of the mobile phone for a customer . 1) So,please take suitable action for return of my phone immediately. 2) Give a bystand phone during the reparing period. 3)Give the correct time period, when you can return the phone to customers. I hope that you will respond immediately. 
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