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Complaint Details


Posted byN.Saravanan 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionSet Hanging problem and Set Off without control / (Nokia, 7210 C , Purchase Inv.No.T.CB/13123 / Service receipt no.090508/10)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCell park service center - vellore 
Complaint Details

I am Saravanan residing at Vellore District. I bought a Nokia 7210 C set on 23.03.09. The set always get Hanging and also gets Switch off often by itself. For making service I gave it to near by service center namely Cell Park, No.3, Post office Road, Opp.Venus Theatre, Krishna nagar, Vellore - 632 001. When i gave the set for service on 08.05.09 morning they gave receipt with delivery date on 11.05.09 and asked me to collect the set on 08.05.09 afternoon itself. When I went there at afternoon they tell me that they have to sent the set to Delhi and it will take Ten days time to rectify the problem. When i shouted at them regarding why there is no good response, they rectified the problem within 1/2 an hour and closed the issue. Their way of approach to customer is very irritating and their response is very very poor.  

Solution of your complaintNokia should warn their service center management and they should give training to their service center people for customer approach. Other wise Nokia Sales will be affected adversely. 
ActionHereafter i will not buy any Nokia products and i will not recommend any of my freinds or relatives to purchase Nokia products. 
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