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Onida and Bajaj purchased from Home Town, Pune

Posted byManish Ojha 
Organization / Product Details
Organization Name
Onida and Bajaj purchased from Home Town, Pune
Organization e-Mailmanish.ojha10@gmail.com 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr Tiwari, Mr Mohanty 
Complaint Details

Dear Sir/Madam,
This is to bring to your notice that I, Manish Ojha bought an Onida Microwave and Bajaj Food Processor on 9th March 2009 from HomeTown, Yerwada, Pune. The executives at Home Town assured me for a demo on next week-end as none of my family members is at home on weekdays. We called the Hometown reception at 020-66405800. They gave us the contact number of Mr Mohanty - 09822385371. Mr Mohanty assured us to that he will call us within 15 mins but he never turned up. After a week or two, We went to Home town(warje to Home Town is around 25 kms) and told the representatives (Mr tiwari) there that now we are fed up of the post sales services and we do not want these products any more as there is a limit of patience. We had a heated arguement but they did not co-operate with us. Lastly loosing all our hopes, we sent a mail to info@ishanya.com, response@onida.com and then we got a call from Home town for demo session. I told them very clearly that its been a a month and a half now and I do not want the products, but all in vain.
We as customers have wasted a lot of efforts(Time, phone calls and Money in terms of buying the products and going back to Home Town), but did nt get a bare minimum service which every customer deserves that too from such a leading companies like ONIDA and BAJAJ. If these kinds of services keep on going, it will lead to high level of customer dissatisfaction.

Details of the Products are mentioned below :-

1. Onida Microwave
Model - M030CJS21
Purchased from Hometown, Yerwada, Pune
Article Number - 600330642
Date of Purchase - 9th March 2009
Price - 10490

1. Bajaj Food Processor
Model - FX 10 Food Factory
Purchased from Hometown, Yerwada, Pune
Article Number - 600006912
Date of Purchase - 9th March 2009
Price - 3390

I an expecting an unbiased and quick response from HomeTown, Onida and Bajaj, which they claim in all their advertisements and Promos

Best Rgds
Manish Ojha
09011048284 

Solution of your complaintWe do not want the Products. If this is the scenario for providing the Demo Session. What if something goes wrong???? 
ActionWill go to higher level 
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