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Complaint Details

Voltas AC

Posted byPradeep Shinde 
Organization / Product Details
Organization Name
Voltas AC
Organization e-Mail 
Product/Service DescriptionVoltas AC - Complaint Number 09AP280676
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company 
Complaint Details

This particular concern letter is to know how the consumers like me are made fool from dealer to service center.

Scene I
On 26 Mar 2009 we have booked 1 Ton Voltas Vertis Elite Split AC from M/s Kohinoor Tele Video-Vashi & was assured delivery on 28 Mar 2009 against full Cash Payment, Full payment was made on same day but delivery was not made on same date,

On 29 Mar 2009, Delivery Person from M/s Kohinoor Tele Video came with old box where the packaging date was mentioned as April 2008, & also the box was tampered. So we returned the box as it was back dated & also the box was tampered. SO next day we went to the showroom & informed for which they told similar kind of packaging comes from company and they are not responsible for the same.

Again on 30 we received same box.

During the time of booking we were made aware that Rs 1500/- will be charged for standard Installation for which we agreed. The bracket which is required for installing the outdoor unit was purchased by me as it was too much costly at your installation team.

Again the Installation was delayed for 2-3 days from your installation team, a day Earlier some person from some service center came for installing A/C and told we have to pay 1500/- in cash for which no receipt will be provided & 1000 extra for the bracket. We informed him that we already have purchased bracket he started arguing with the family members as we will have to EXTRA pay 800/- to him as installation charges for installing Bracket as it was brought by us from outside. The same man also created a scene telling no one will come to install A/C at our home if all the above charges are not paid.

We informed the same to dealer where he sent some other service agent from some other franchises to install the A/c which took 2 days for him to install the A/C. (Unitech Aircon)

The Person who was installing the A/c have never ever installed same model A/C so he was very much confused.

AS I have already mentioned the tampered box, after installation the A/c indoor unit started making noise while swinging, we brought the same to notice to that installation person where he told as the A/c is new this noise will be there for some more days. As we felt something wrong we informed the same to Service Manager of that particular franchise where he visited after 2 days & found some part is missing, where he assured he will refix that particular part within 2-3 working days. Till yet that 2-3 working days are not over. 8 - 10 attempts were made to him for contacting him where only assurance was received and noting else.


Scene II

We have got 1 more same A/c which was purchased last year on 06 May 2008. I have lodged a call for 2nd service on 28 April 2009. For which we have received a ticket nos 09AP280676 as assured same will be attended within 24 working hrs. It has been almost 10 day till yet no service Engineer has came & attended the Call.

To know the status I have called up again on 022 66656888, after 15-20 attempts the call was answered by your helpdesk. He informed me that the Call is Closed as the franchises have attended & closed the call. I have informed him the same that no one has attended. For this everyday follow up was made by me from 04 May every time I was kept hold by your agents & after that the phone was disconnected with answering or solving the query of the customer.


Solution of your complaintAreas to be taken care from Votas:- 1) Provide fresh or latest machines to dealers & customers. 2) Give proper technical training to service person. 3) Assure Proper & Sealed BOX Machines to customer where the Parts wonít get messed up in between. 4) Ask Service Persons to carry a valid Identiy Card where we know to come across the genuine persons. 5) Conduct updated training to trained Engineers who are on field. 6) If possible also provide a communication training to Engineer how to behave & resolve the issue with customers. 7) If possible to include the installation charges in the MRP so they donít get fooled or harrsed by Service Agency (As we were told to pay 800/- for drilling & fixing 6 nuts of Bracket). 8) Do confirm from the customer if the call which was attended by field Engineer was closed satisfactorily with the concern of customer. Instead of blindly confirming from franchises.  
ActionEscalate the matter to the highest point 
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