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Yatra Online Private Limited, India

Posted byAMIT RANA 
Organization / Product Details
Organization Name
Yatra Online Private Limited, India
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionBooking - Yatra Reference Number T6AQ2A
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeN/A 
Complaint Details

Hi,

I am a software engineer working in PUNE. I have a some issue with air bookings which I did using YATRA.COM (Yatra Reference Number T6AQ2A)

Details:

I wanted to book tickets from Pune-Delhi & Delhi-Pune for 23-May-09 & 06-Jun-09 respectively.

I logged onto http://www.yatra.com
In the "Select Departure City" dropdown box, I selected PUNE and pressed TAB (from keyboard) which took the cursor to "Select Arrival City" dropdown box wherein I selected DELHI.
Then I pressed TAB (from keyboard) which took the cursor to DEPART (date) dropdown which caused a calender to pop-up wherein I selected 23-May-09.
Then I pressed TAB (from keyboard) for RETURN (date) dropdown which caused a calender to pop-up wherein I selected 06-Jun-09.
I subsequently went on to book the tickets.

Problem:
Pressing TAB (from keyboard) from DEPART dropdown (after selecting 23-May-09 )for RETURN (date) dropdown (step 4 to step 5 above)the cursor infact did not goto the next (RETURN Dropdown) box but remains in the same dropdown box (Return). This resulted in selection of 06-Jun-09 as my Depart Date instead of the intended 23-May-09 and a hypothetical Return date of 09-Jun-09.

As the tickets were non-refundable and no changes were allowed I have lost Rs. 4055.52

Tickets booked for Rs. 14895
Refund Amount Rs.10839.48

Please advice if I stand any chance of getting a refund due to issue with website software (despite my mistake of NOT double cheking the dates before booking the tickets)


Regards
Amit
---------------------------
Amit Kumar Rana
M :+91 99700 15289 

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