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Complaint Details


Posted byPradeep D 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionAirtel postpaid connection
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeManasa Gandhi 
Complaint Details

Ive requested to convert my Airtel prepaid# (9849355969) to postpaid around 4 weeks back. Rep said it would be done within 48 hours and it is almost 4+ weeks and I am still on prepaid. When I wrote to Airtel CS, they respond saying it is forwarded to respective dept and action would be taken within 24 to 48 hours.

Email thread follows:

Dear Mr. Pradeep,

Thank you for contacting Airtel.

You have expressed concern over the delay in prepaid to postpaid migration for your mobile number 9849355969.

We understand your concern and will work towards resolving the same.

We would like to inform you that currently the number is under prepaid plan.

We would like to inform that your concern has been registered and the service request number is 0505413425.We will revert to you on or before 06/05/09.

For further assistance, mail us at

We value your association with Airtel.

Warm Regards,

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

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---------Original Message----------
Sent: 05/05/2009 18:34:05
Subject: Complaint


I ve requested to convert my prepaid mobile# to postpaid around 3 weeks back and it is still not done. I was given a new sim on the same day and till date I hear the same excuse.... Server is down and it will take another 2 to 4 days. This is the same thing I hear from the past 3 weeks. I am going out of station next week and want this to be done by that time. Airtel is pretty reputed company and I am not sure how they are doing business if their servers are down for so many day (or should I say weeks).

My Prepaid mobile phone number is 9849355969. My prepaid sim# is 89914 90004 00122 09915 and the postpaid sim# given to me is 89914 90104 05057 25871.

PLEASE HELP AS I AM RUNNING OUT OF PATIENCE. You can reach me @ 9849355969 or 9291219643.

Thanks and regards

Pradeep D
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Im going out of station this week and need a resolution before this Thursday.

Thanks and regards,
Pradeep D 

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