This is to inform you that I am using your service since Dec 2007, I have changed my residence from Banashankari 3rd stage to RR Nagar 5th stage. In this regard I changed my billing address details in my account thrice also for that reason I also visited one of your outlet at Kamakhaya theater Near Katerguppe from where I took the connection, I requested Mr Pandey one of your representative to do the needful, I gave him the rental agreement and change of address request but he bluntly refused to accept the documents stating that he is not authorised to accept any change of address request so will not accept the documents and I should visit head office for this matter. Then after further requesting he spoke to some one and then took the documents from me but again returned it back stating the date on agreement is not valid. Then again he put me to one of his senior who told me that I should submit my gas connection receipt along with the documents. Today when the gas connection receipt was given to him he again denied to accept it. I am really annoyed with all this and one cant spend so much of time and efforts for simply changing a billing address.
Solution of your complaint
. I have been regularly paying all your bills on time to keep the same it is therefore requested that my residential address should be changed in your records at the earliest, and further correspondence i.e. all bills be sent on my new address .