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Complaint Details


Posted byShilpi Ray 
Organization / Product Details
Organization Name
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionPrepaid Recharge for Vodafone
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSwapna- Vodafone customer service supervisor 
Complaint Details

I recharged for rs 300/ online on ICICI bank site using my credit card.

My talk-time did not increase after the transaction. I called the customer service and the reps there were not able to coomunicate effectively. Apparently I asked for a supervisor and after a long wait got connected to Swapna. Swapna listened to my entire story and told that this recharge was not credited for talktime for got credited towards an offer. I clearly told her that I dont want any offer but she kept saying that this is for an offer and she cant help me. I insisted for a manager and then she put me on hold and came back to tell me that i have to wait for atleast 24-48 hrs to get this amount credited. I told her that I urgently needed to make some STD calls and needed to do an online recharge for talktime. She was clueless about the online recharge process. This has caused inconvinience to me in terms of not getting to talk to my mom when I want to.

How can a company decide to credit my money towards an offer they have chosen to without a customers consent . You have a facility to do an online recharge.

Pavan- The Team Lead I spoke to
complaint# 1053527882 

Solution of your complaintVodafone should directly credit the recharge amount immediatley else pay a compensation 
ActionI will get in touch with Vodafone once again 
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