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Complaint Details


Posted byAmit Malpani 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionE Ticket Booking
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMs. Megha Mittal (Customer Care ) 
Complaint Details

Improper Allotment of berth

While booking the ticket (on 6th April 2009) the on line berth status from Jaipur to BDTS was shown available and from Ajmer to BDTS it was 11 waiting. So to get a confirm ticket I booked from Jaipur to BDTS (which was shown as available) and boarding at Ajmer. This transaction has cost me Rs. 26/- extra fair per head, since it was from Jaipur to BDTS and not Ajmer to BDTS. But when ticket was finally generated it has allotted me waiting number starting from 11 in spite of charging full fair from Jaipur to BDTS.

I have been shown confirm seats at time of booking of ticket but when finally ticket was generated after payment, I have got waiting number. Infact seats were available even after booking the ticket, so why your system has generated waiting number on my ticket has not been look by your department till now. This is the perfect case of fraud under Information Technology Act 2000.

I had immediately emailed the above described complaint but except for acknowledgment I have received no response from rail official and now nearly one month has passed.

Indian railway is the perfect example of irresponsible government department where no one seems to accountable or concern of customer complaint in spites of several communication I have not received any response from railway. My several attempt to communicate to customer care service over phone call has prove infructuous, the personnel only want some how get rid of call instead of resolving the matter.

Solution of your complaintIssue of confirm ticket as soon as possible or compensation for the trouble we have to undergone.  
ActionFiling a suit under Consumer Protection Act and Information Technology Act 2000 
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