|Reason for Complaint||Customer Service |
|Complaint Rating||6(in a scale of 1 to 10)|
|Name of the Company Employee||Mr Rituraj |
Am holding tataindicom postpaid connection no which i took from jorhat on 05 Feb 2009 and it got activated on 10 Feb 2009.The place where i have taken connection (M/S BORUAH's Gar-Ali, Jorhat) told me that for 1st two months its unlimited and after that i can choose any one of plan available which will statup automatically.Along with my form an additional acceptance of my plan has been taken by the branch where i opted for a rental plan of 325 rupees per month.The TataIndicom Shop told me that it will automatically change to 325 plan as an when my two months will be over, but Am shocked to see my 1st bill where without my knowledge and consent they have put me into unlimited plan and my bill comes to 929 rupees.
i have contected Tataindicom outlet from where i took the connection and for past 1week everyday am contacting them without any fruitful result .without customer consent they cant change my plans automatically.And for there mistake why should be a customer be suffrer and they should have informed me about any chages in advance as i have provided them with all my telephone nos and email ids along with application form.Everyday i get information about tataindicom new launches on my mailid but about my plan they never informed me.
|Solution of your complaint||They should wave off the extra amount from my bill of 929 ruppes and should charge me the rental amount + my usuages charge only. |
|Action||I will file a complain with consumer court if i have to suffer because of there mistakes which they cant resolve. |