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Complaint Details

Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionOrder No # 140320090119 for the item Black & Decker Personal Care Hair Dryer PX2
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr. Gautam 
Complaint Details

1.The Company has posted an advertisement on their website i.e. that they are offering 46% discount on the BLACK & DECKER PERSONAL CARE HAIR DRYER PX2, (hereinafter referred as Product) i.e. they are selling the said product at Rs. 778/-- as against its original price of Rs 1450/- and also stated that we can save an amount of Rs. 672/- (i.e. 46% of Rs. 1450/-) and the total cost of the product after discount and inclusive of Shipping charges of Rs. 75/- was stated as Rs. 853/- and also stated that the product shall be shipped in 12 days.

2.Basing on the said advertisement and believing it to be a genuine one, I have placed an order for one piece (as a gift to my wife and also wrote a gift message in the order form) of the said product on 14th March 2009 by paying the said total amount of Rs. 853/- vide order no # 140320090119 , since is a reputed online shopping and as stated in their website that they are world's largest India-centric e-commerce company with over one million online transacting customers globally and they offer a catalogue of over 3.5 million items for sale on their website.

3.Though I have placed the order on 14th March, I could receive the said product from the company only after 33 days i.e. on 17th April 2009 that too after many reminders from me, which is abnormally delayed that what was mentioned in their website.

4.When we opened the said package of the said product (Box) we were surprised to note that the M.R.P printed on the said Box was Rs. 795/- only inclusive of all taxes.

5.Immediately I have written a mail to the company to verify about the false price mentioned in their website (copy enclosed) on for which they have replied that the M.R.P of the Product keep changing from time to time. To confirm the actual M.R.P of the said Product I have checked in the local markets and learned that the actual price is Rs. 795/- (inclusive of all taxes) but not Rs. 1450/- as mentioned in the website of the company.

6.After confirming about the M.R.P of the said product I once again called the said company to know the reason for indulging in such UTP, they did not respond properly and even challenged me that I cannot take any action in this regard against the company.

7.I would also like to bring to your kind notice that the said false and misleading advt is still posted on their website even today and trying to lure the general public with this UTP

Solution of your complainta. To kindly take the appropriate action against the said company by restraining it from carrying such time of misleading advertisement and other UTP. b. Heavy compesation for such misleading adverstiment  
Actionfile a conumser compliant agianst the said comapny and also file a complaint before MRTP Commission 
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