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Complaint Details


Posted byadhikarla saket kashyap 
Organization / Product Details
Organization Name
Product/Service DescriptionHP laptop dv2000
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeePrassanna kumar, Mana electronics Hyderabad 
Complaint Details

I had purchased the HP laptop for Rs.66000 in hyd. after 8 months, i visited the service center to just inquire if the system was working well, and i wanted some servicing done before the warranty was expired. also since my battery backup became too low in 8 months, i was furious and gave my complaint with absolute stress. they replaced my battery and gave a receipt which clearly stated 'laptop tested, no problem'
after that, i had to return to my college in kerala. when i went back, i saw that the system was very slow and that it couldnt burn DVD's or read DVD's either for that matter. i couldnt come to hyd in my semester, by the time i came back to hyd, it had been about a month since the warranty had expired. first time i gave it, they returned saying no problem, charging me the 300 rupees as stardard ...then i give it again after i find that the laptop wasnt even switching on. then they tell me that the mother board has a problem and that it would cost me appx 20k for repair. i was furious that within just 14 months after i spent 66k on a laptop, that he tells me that it wont work! i asked him what i could do...he smiles and tells me to go repair it in a local store for Rs.8-10 k.
i mean, i got so pissed after this, that i threw that laptop in the attic.
what kind of lousy service is that and what sort of ridiculous products do they manufacture? my friends at college, 5 of them had the same problem with the dv2000 series too. i hope the HP hotshots do something fast. we have been cheated very badly.
now, the HP service people tell me that i have to get the laptop repaired at their center only if i would want an extension of warranty. this is a total many of us got duped with that worthless piece of crap. how do they expect me to spend 20K on repair and then an additional 5-7k on renewing the warranty? 

Solution of your complainttake back the model from existing customers or repair them for free making sure that they dont malfunction again even if the warranty was expired.  
Actioni'd fire a complaint in the court of law 
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