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Complaint Details

Reliable Cargo Movers & Packers

Posted byAnil Mishra, Marketing Manager 
Organization / Product Details
Organization Name
Reliable Cargo Movers & Packers
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr. Anil Mishra, Marketing Mananger 
Complaint Details

Sub: Transportation of house hold materials.

Sir, I am working with Government Construction Company, I know your firm is well known organization and I learn about your firm from my organization and friends also. Because of, I booked my house hold materials with your agency.

I have booked the house hold materials for Lucknow in your well known organization on payment of Rs. 24,500/- including Comprehensive Insurance for Rs. 1,00,000/-, loading and unloading at Lucknow as per Bill No. RCMP / 288 dated 12.04.2009 on request to not to put any other agencies materials with my house hold materials.

After reached my materials at Lucknow on 18.04.2009 evening at 20.30 hours vide Consignment Note No. 3347 dated 12.04.2009, I have seen that other agencies materials also transported in my luggage. After, taking out my materials, it is very difficult to come out my materials as very badly they put other agencies materials on my luggage.

Also, my 29” SONY Colour TV very badly loaded by your agency and on TV cartoon one Steel Trunk Box also put on this TV cartoon. Because of my 29” SONY Colour TV Fiber cabinet totally damaged and not in use further or repairs.

Driver, Mr. Jaiprakash Yadav, Truck.No. MH – 04 / DD 5324, also given the undertaking and witnessed for broken the TV 29” SONY and handle of Motor Cycle (Hero Honda) and he accepted the same (Copy attached).

Also, my SONY Home Theater Speaker (Woofer) is damaged because of over burden materials put on Home Theater cartoon.

Sir, the above two items are new and very costly and I have purchased in last year. Only for two items I rely on your agency and booked my luggage and I verbally also talk about you on Mumbai and you promise me for taking care for my these two articles.

Other materials like Refrigerator, Steel Almirah, TV long Table etc. also damaged slightly and pushed by other materials.

I have seen Item No. 6, 18, 19, 20, 21, 26 and 30 and 38 (Top Bed Ply) misplaced and not found. After, calling to you several times and chaise up, you called me for 2 (two) Nos. baggage (Item No. 6 and Item No. 30) was left over in Mumbai only and reached in Lucknow on 23.04.2009 with another transportation i.e. M/s. Jhansi – Mumbai Roadways. On paying Rs. 100/- as demurrage charges , they delivered my luggage at his shop at Transport Nagar, Near RTO Office, Lucknow. (Rest of the materials, I found in different pieces).

Sir, I booked the materials with Compressive Insurance Policy for Rs. 1,00,000/- (Rs. One lakhs only) also loading and unloading at Lucknow for Rs. 24,500/- as per discussion held with you in Mumbai on 11.04.2009.

After, reached my materials on 18.04.2009, Truck Driver denied for unloading the materials at my house, he told me, not his job to unloading the materials. The same I convey to you at that time on your mobile and you told me bring the labour for loading / unloading the materials and whatever cost, agency has to pay.

The following additional cost, I incurred for unloading and loading the materials in two parts and transportation cost from M/s. Jhansi – Mumbai Roadways, Transport Nagar to my residence and cost of 29” SONY Colour TV Fiber cabinet.

1. Unloading and loading the materials on 18.04.09 - Rs. 1,000.00

2. Transportation charges from M/s. Jhansi - Mumbai - Rs. 500.00

Roadways, Transport Nagar, Lucknow to Residence
Aashiana, Lucknow.
3. Dummerage Charges for 2 days paid to M/s. Jhansi - Rs. 100.00
Mumbai Roadways, Transport Nagar, Lucknow

4. Cost of 29” SONY Colour TV Fiber cabinet (New) - Rs. 5,000.00 (approx.)

5. Repair of Hero Honda Motor Cycle for broken Handle- Rs. 200.00
(New Replaced)
Total… Rs. 6,800.00

Sir, Compressive Insurance Policy receipt still, I have not received as promised by you.

Kindly release the above payment for Rs. 6,800/- only (Rupees six thousand eight hundred only) at the earliest to the following address.

Thanking you,

Yours faithfully,

( Anil Devikar )
C/o Shri Inderjeet Sharma,
Sector – K, K-812-D, LDA Colony, Aashiana, Lucknow

Solution of your complaintThey have to pay the atleast minimum amount of Rs. 6,800/- which i suffer the loss. 
ActionIf not solved, I have to go to District Complaint Forum, Mumbai 
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