My Parents had Spicejet booking for 29th May,2009 evening flight from Ahmedabad suppose to arrive delhi at 8:55 P.M.
a) Firstly, no message was sent to my parents at the communication telephone number which was given at the time of
booking about the flight delay which itself is a big misconduct.
b) Secondly, When customer reached airport on time, upon inquiry it came to forefront that flight is delayed by 1
c) After one hour, opon lot of repeated inquiry, it was communicated that flight was expected from somewhere and it
is boarding at previous location and shall reach to Ahmedabad after 2 hours , then it shall depart to Delhi.
d) At 10:00 P.M., it was finally announced that flight would depart at 10:40 P.M. and everyone started for security
checks and boarding pass.Boarding pass has time of 10:40 P.M> and flight was delayed again and finally flight was
boarded at 12:10 in night.
After much shout, airlines arranged snacks(No Dinner),I wonder if airlines members have snacks at 10:00 P.M. and
probably lunch at 2:00 A.M.Again after much shout, they offered meals , the rice was stale due to which my mother
had a bad stomach.
At Delhi Airport, flight landed at 2:10 AM which was actually expected to arrive at 8:55 P.M.
What pitches off is the unconcerned attitude shown by the airlines, as if the passengers are beggars and they are
1) Through out this trauma, information was not cascaded correctly.
2) No arrangement of food was done to satisfactory levels.
3) No transportation was arranged for passengers from delhi airport to their respective destination places.
4) No apologies were given.
I belive Indian consumers are taken for granted by majority of servive providers and I feel the need of having a system of fast processing of these complaints.