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IMINT Rewards

Posted byPallavi Chhajed 
Organization / Product Details
Organization Name
IMINT Rewards
Organization e-Mailchhajedpallavi@rediffmail.com 
Product/Service DescriptionI am Pallavi Chhajed, Imint Card holder with Imint Card No. 9401150686789305. I have been charged an Octroi from Blue Dart for delivering my product "Vanity Bag" at my Pune address. The Octroi is of Rs. 53, airway bill no 43131565234. I have the receipt of the same. The receipt no from the octroi is 4878097 - Blue Dart Couriers.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeIMINT Rewards, Amit, Roshan from Customer Care 
Complaint Details

I am Pallavi Chhajed, Imint Card holder with Imint Card No. 9401150686789305. I have been charged an Octroi from Blue Dart for delivering my product "Vanity Bag" at my Pune address. The Octroi is of Rs. 53, airway bill no 43131565234. I have the receipt of the same. The receipt no from the octroi is 4878097 - Blue Dart Couriers. The person was not ready to give me the product unless I pay hence I had to pay. It is being told from Imint several times that there is no charge for delivery. I mailed to membercare@imintpoints.com, contactus@imintpoints.com and also called Customer care on 24th May 09 and talked to Roshan few minutes back today and the call was for 12 minutes. There was a reply to the mail giving me the complaint reference no as 304436 for further reference. They also assured in the email to get back to me in 5 working days.

However I did not hear back from them till today 1st June 09 and so called the customer care Mumbai again and spoke with Mr. Amit for 7 minutes. When I gave the complaint referece id, it was found that this id is assigned to some other complaint of some other customer and my complaint was not registered at all. I tried to write back to them, it again gives the automated mail with complaint reference number.

Imint should repay my Octopi and the call charges on urgent basis otherwise I will have to take action since itís not about money, itís about the ethics and rules company works on. Civilised citizen like me will not tolerate this.

Please take some action against it.

 

Solution of your complaintRupees 53 as Octroi, Almost 20 minutes of std call charges and valuable time chasing this. I want Imint to repay my losses on Octroi and Call charges.  
ActionComplaint in core.nic.in - Government AND stop using IMINT 
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