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Complaint Details
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VOLTAS

Posted byJITENDER 
Organization / Product Details
Organization Name
VOLTAS
Organization e-Mailvoltas.service007@gmail.com 
Product/Service DescriptionVOLTAS, VERTIS PLUS AC
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeAvinav Goyal (Ace enterprises, Dehradun) and Xavier (Voltas Service Centre) 
Complaint Details

I bought a new AC on 5th of May 2009 which was installed on 12 of May, It started malfunctioning on 27th May 2009 and I launched a complaint same day for the same with the dealer (Ace Enterprises, Dehradun) I bought the AC. Despite a number of reminders for 2 days nobody visited to resolve the problem. On 29th May 2009 I launched a complaint (Service Request No. - 09MY292551) with Voltas Customer Care, within 24 hrs servicemen visited and took away the MOTOR (malfunctioning part) and committed will be back in an hour with the repair or replacement.
Since 30th May 2009 it has been 72 hours, neither anybody neither visited with the resolution nor replying properly. I have been following up a number of times a day at customer care and each time Xavier (customer care executive) replies with "We will be visiting in two Hours."
 

Solution of your complaintI owe a CADD CENTRE and my business being delayed and cancelled; just because of VOLTAS I suffered a loss of more than Rs.2 Lacs. What I want is to be compensated with the immediate effect. This is the only solution.  
ActionAfter suffering this huge financial loss I am so much mentally disturbed that I feel like committing Suicide.  
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