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Complaint Details
Pending

Apple

Posted bybrett pitzele 
Organization / Product Details
Organization Name
Apple
Organization e-Mailbrettpitzele@hotmail.com 
Product/Service Descriptionipod 20 gb
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company Employeeapple store employees 
Complaint Details

I received a 20 gb ipod On CHristmas of 2004. At first I was really pleased with both the product and performance. During the summer of 2005 I began to have performance issues and the ipod had to be serviced because it constanly was freezing up. After about 5 months of this issue continueing after service, the apple store in schaumburg illinois finally replaced it for a new ipod. Everything was great- it was recommended I purchase a case and so I did to spare this Ipod any structural damage - I purchased an Iskin. I also was so pleased with the new ipod shorthly after I purchased a car charger/transmitter and also a speaker system. Later I would go on to purchase an ipod for my fiance for christmas of 2005. She has been really pleased with hers - however my replacement started having similiar issues as my initial one - I have only opened it up out of the box 5 months before this began. After talking to my local store they suggested I update all my software and I did. Unfortunatly the problem still persists. I am bery disapointed with the product and worst of all now the 6/1/2 month unit is out of date and probably out of warranty. I would hate to spend another 300-350 dollars on a new ipod, however I purchased all the accesories and have all my music loaded in itunes. I am fearful in doing so after going through 2 units in a shirt 18 months. I believe apple manufactors quality products and have been a loyal customer and have reccomended apple and there products to may of my friends. My current unit is in great shape, has no structural scratches or blemishes, has never been mishandled and seems to be a faulty unit. I am hoping Apple will back up this unit and work with me in receiving a replacement unit- i have a click wheel 20 gb unit with black and white screen they no longer manufactor this unit.  

Solution of your complaintI am unsure. I know apple has a great representation for backing for backing up there products and i am hoping they will consider the great amount of time i spent trying to have both units work properly. I have driven over 80 miles round trip many a time trying to have this issue resolved past and present. I really hope tney will work with me on receiving a replacement for the cost and time I spent. 
ActionUnsure. I know I will be dissapointed especially considering the cost of the unit, the inconvienance I have sustained and loyalty i have exhibited to the ipod products and accesories 
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