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Complaint Details

Godrej & Boyce

Posted byknm rao 
Organization / Product Details
Organization Name
Godrej & Boyce
Product/Service Descriptiongodrej Double door 260Ltr refrigerator Model 280S
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care 
Complaint Details

I purchased a 260 Ltr double door Godrej refrigerator from M/s RK Electronics, Chikkadapalli, Hyderabad on 12/06/06. The same was delivered at 23:00 Hrs on 12/06/06. On receipt of the fridge, we observed many scratches in side and lots of dust and it appears that I was given a used or second hand fridge. Many calls to the vendor did not evoke any response. I lodged a service complaint with RK Electronics and the same was forwarded by them to Godrej Customer Service. I telephoned to Godrej Customer support on 15/06/06 who confirmed the receipt of complant and promised to depute their technician on 16/06/06 to inspect the fridge. So far no one had turned up (upto 06:22 Hrs 17/06/06). Godrej proudly mentions service within 48 hours.

As nobody has turned up even to inspect the product, I feel I am duped by the vendor and also by Godrej with a second hand / used fridge. I request for necessary help in this matter. Please also indicate the legal recourse available in such matters.
Any help is very much appreciated. 

Solution of your complaintReplacement of the fridge with a brand new one. 
ActionTo explore the legal recourse available. To send complaints to Editors of all News Papers. To register complaint through various website like yours. Ultimately, to explore the options available for remidy through government organisations. 
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