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Complaint Details
Pending

Videocon Industries Limited

Posted bySAMEER DESHPANDE 
Organization / Product Details
Organization Name
Videocon Industries Limited
Organization e-Mailcontact@videoconmail.com 
Product/Service DescriptionVideocon 1 Ton Window A.C.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeM. B. Subramanyam 
Complaint Details

* A. C. was installed by an unauthorized person deputed by the dealer viz. Kohinoor Televideo-
Thane, as a result, it is totally improper.
* Instead of 15 degrees, it was installed at more than 25 degrees.
* Compressor was fouling with the mounting / bottom.
* There are extreme vibrations & excessive noise during operations.
* After installation, on the 1st day itself, Compressor was not working.
* There are few screws missing, Front Grill & Cover do not fit properly with the cabinet, Rear
Fins are damaged and the Vent Open-Close knob was not working at all.
* Within the next month, entire Gas leaked out from the Discharge Line and A.C. stopped
working.
* On all 4 sides, there were wide gaps between A. C. & Outer cabinet.
* Complaints are usually attended after 4-5 days.
* I have written to Videocons Executive Secretary to A.C. Unit Head, all India Service Head &
other concerns also; but even after 35 days, there is no response at all.
* To summarise, Videocon has supplied a very sub-standard product with extremely poor after-sales-service.

 

Solution of your complaintTake back the A.C. Unit and refund me the entire cost; along-with Compensation. 
ActionTake help of Consumer Forum and make it Public in Print & Electronic Media. 
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