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Idea Cellular Ltd

Posted bySunil.N.Panjabi. 
Organization / Product Details
Organization Name
Idea Cellular Ltd
Organization e-Mailkiller_sam_007@yahoo.co.in 
Product/Service DescriptionIdea Cellular
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeVivek 
Complaint Details

I work at IBM Pune. There was an Idea Sales Person who came to my office and offered me a new idea connection with some economical offer and said that the sim card was free and asked me to fill up the form for the new connection which also had a form for my permission for IDEA to charge me through ECS from my salary a/c that is with CITI Bank. I did the same and he gave me a new sim card and said that the new connection will start working in 24 hrs however it did not work and, I called the sales person regarding the same. The sales person asked me to give him the sim card and he will get it started from teh company and will give it back to me. He never returned me the sim card and Its almost more than 6 months now the sales person has disapeared and Idea Cellular has been charging me monthly charges for the cell usage for something that, I never got or used. I have been calling Idea Customer Care from January 2006 month on month every month however nobody seems to be helping me for the same. A couple of monthes back there was a representative from Idea who called me and asked me what the issue was and said that she will get the number disconnected and that they will refund me the money that they had been charging me for the past six months through ECS from my salary account that is with CITI Bank however they never did that. Please help me, I have already lost more than Rs.2500 for something that never got or used. 

Solution of your complaintI dont know what can be done. Nobody from Idea Cellular Seems To Be Responsible. A Lot Of Times When I Called Idea Customer Care For Help They Have Just Hung Up The Call On Me. I Am Helpless At This Time. 
ActionI Am Helpless.This Is All At Corporate Level. What Can I Do To Idea Cellular. Whom Can I Contact Or File A Case For ??? 
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