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Complaint Details
Pending

BSNL

Posted byT.Ramanathan 
Organization / Product Details
Organization Name
BSNL
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionBSNL Broad band service
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeBSNL call centre 
Complaint Details

I availed BSNL Broad band connection on April 2006; suddenly the the net is not able to connect on a sunday i.e on 25.6.2006; It seems there was some big problem with the BSNL server; I tried to complient at the call centre 1500 a 24 hour call centre; But to my susrprise the call center phone is not attented by any emplyoee of BSNL contineously; As it was a sunday no one replied from BSNL office; the net was down for more than 20 hours and no swift action was taken by BSNL Trichy; we have suffered a lot becasue of the internet failiure;










 

Solution of your complaintBSNL should employ some technical persons on Sundays also to attend to emergengies;After all it is such a big organisation it cannot say "SUNDAY IS HOLIDAY" It is lack of service and breach of trust on their part to the customers 
ActionI can go to consumer court ; but better way is to cancell the services from BSNL and take another service providers line 
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