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Complaint Details


Posted byRamesh Kedia 
Organization / Product Details
Organization Name
Product/Service DescriptionTicket No: TB9E55472749
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeNot known 
Complaint Details

I had booked a ticket for travelling to Udaipur on 18-8-09 by Parshwanath Travels' 7 AM A/c 1+2 seater bus through this website vide Ticket No. TB9E55472749. However, to my surprise, they changed the bus to Non-A/c without any information and intimation. When I asked them on phone, I was told that the difference in fare would be refunded in Shahibaug Office. However, after taking the non A/c bus at paldi pick up point when I reached the Shahibaug office, I was first told that my ticket is for non a/c only and hence no refund is permissible. When I insisted that it is for an A/c bus I was rudely asked where is it mentioned on the ticket? When I showed it to them, one of them told me that the Non A/c fare is Rs. 200 and hence I am entitled to a refund of only Rs. 20/-. When I mentioned that the non A/c fare on redbus site was lower than 200/- I was told it is not possible. I asked them to check up on the site but they insisted that as per their knowledge it is 200/- and if it is lower on redbus site - I may contact redbus. I tried red bus numbers also but their office was closed at 7.00 and hence there was no contact. Harassed in this shameless manner, I asked them to cancell my ticket - or at least write on it that the bus type was changed so that I can take up the matter with redbus. However, the staff on duty flatly refused to do even that. Infuriated, I told them that I will take them to task at all possible forums and that I did not want to travel by their bus. After a long ruckus they finally refunded to me Rs. 220/-. Because of this harrowing experience - I had to take a rickshaw to St bus stand and travelled in a Rajasthan roadways bus - causing extra expenses and delay. This rude behaviour and cheating by bus operator as well as this site will lead to lowering their goodwill and standing. I would say - NEVER USE REDBUS AND NEVER TRAVEL BY PARSHWANATH TRAVELS. 

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