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americanexpress gold credit card3769-390827-11008

Posted byCOL K T KRISHNA 
Organization / Product Details
Organization Name
americanexpress gold credit card3769-390827-11008
Organization e-Mailcolktk@yahoo.com 
Product/Service Descriptiongold credit card
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Dear Mr Amit Datta,

I would like to submit the following please,
My AEB gold card no is 3769-390827-11008.I had made a payment of Rs 2204 on 21 june 06 towards renewal of the card.At the time of procuring the card the gentleman who had come promissed that it is free for life however when i got the statement rs 2000 was charged as renewal fee.This point I queried from customer care however i could not get a satisfactory reply.Any way i subsequently informed them that i was willing to pay the amount and continue as the member but requested them to reverse the other charges such as late fee etc which they agreed and thus i made the payment.However in my latest statement i sw a remark that my acct has been cancelled.The delay in payment was not due to anything but due to the clarification which i had saught.Sir i would like to continue with the membership.I would also like to submit that i am in possession cards of other reputed banks also and i have never been late in my payments.May I request you to kindly look into this please and revoke the closing of the account please.

Yours Sincerely
COL K T Krishna 

Solution of your complaintIndividuals contacting customers should put accross correct picture. 
ActionProbably nothing 
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