With high expectations I went to your Videocon AC Dealer name "Next" at 12, Kapil Vihar, Main Road, Pitampura, Delhi - 110034 and met D.N. Gandhi on 04 June, 2006. Instead of buying an LG AC, the brand which I was using for last 4 years and without any hassle, I bought Videocon 1.6 ton AC as recommended by DN Gandhi.
I get that AC installed on 07th June afternoon but when I checked the AC in the night, the compressor was not working hence their was no effective cooling. After my complaints Videocon engineer visited and during his inspection it was found that the gas was not there in the compressor and hence he recommended to get a replacement or he give me an option to get it refilled by videocon technicians.
Thereafter I give a call to DN Gandhi for the replacement but he refused to replace the AC and told me to refilled the gas in the new AC and during that conversation he was least bothered about my complaint and all personnelís in his shop were laughing on the phone saying "AC mein to gas hi nahin hai". After 2 days and my numerous phone calls to DN Gandhi, Videocon Customer Care and Mr. Josh (GM at Videocon Towers, Jhandewalan, New Delhi) 2 technicians visited our home and filled the gas. But even after that the cooling was not perfect. Thereafter again I register my complaint to DN Gandhi and Mr. Josh and then I got a call from Videocon on 14 June, 2006 that my AC will be replaced in next 2 days time and since then I am making continuous efforts making numerous phone calls to both these gentlemen but still my request has not been considered.
It is really a horrible experience for me to switch over my brand loyalty from LG to Videocon and I must say that I made the most foolish decision while purchasing the AC. Neither Mr. Josh nor DN Gandhi gives a reciprocal call after so many request made by me. I hope you can understand how disheartening it is to buy a new AC worth Rs. 15,000/- but you canít operate it through out this summer season.
Today 01 July 2006, when I gave a call to DN Gandhi he offer me that he will change the AC by evening but again I have to bear freight charges and installation charges i.e. approx Rs.500/- which I donít want to spend, he says that he will not spend even Rs. 5 from his pocket so I have to bear this expenses again.
Sir, I hope you can understand my anguish and agony since last 25 days but it is really disappointing that such brand name and a big company like Videocon work like in such a haphazard manner. Believe me after so many calls and requests now if I get my AC replaced, I will not be in a position to recommend your brand to anybody.
I hope you will look in to this matter and will respond to me.