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Complaint Details


Posted byRobert McNeil 
Organization / Product Details
Organization Name
Organization e-Mailnone available 
Product/Service DescriptionIntex Easyset 18x48 above ground swimming pool
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintSafety 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeThey didnt give a name 
Complaint Details

I purchased one of Intexs pools last summer and used it for approx. one month, they drained it, cleaned it, and properly stored it according to the instruction included. This summer, only a few days ago, I start to unpack and set it up again, only to find that the top ring had rotted away and was full of holes and will no longer hold air. I call Walmart where I purchased the pool, and they tell me they only have a 90 day warranty, that Intex offers more, so I purchase another pool from Walmart, set it up, and fill it, then I call Intex to discuss the rotted unit. They tell me in a most ignorant fashion, that the pump only has a one year warranty, and the pool is only 90 days, and I am on my own. I never would have spent this kind of money on these pools had I been informed there was only a 90 day warranty, I could have combined the money from both purchases and bought an actual hardside above ground pool which would have lasted years. I feel that Intex is providing garbage at top dollar and once you bouhgt it, your stuck with the problems. 

Solution of your complaintI think Intex should have at least made some sort of compromise to replace the pool, or to refund the money for the new pool purchased to replace the rotted pool, they should have made some sort of effort. 
ActionI have all intentions of discussing this with what-ever media will listen, and will tell anyone who will listen about the ordeal, I am sure I can discourage at least some people from buying these products. 
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