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Complaint Details

SBI Credit Cards

Posted byPratap 
Organization / Product Details
Organization Name
SBI Credit Cards
Product/Service DescriptionSBI Credit Card - 4317575025291148
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr. Sathish 
Complaint Details

My name is Pratap V. and I hold a SBI credit card (card no. 4317575025291148) and I have asked for a Final Settlement for the above mentioned credit card.

Subsequently one of your official (Mr. Sathish) approached me and arranged for a Final Settlement (please refer to the Final Settlement Letter attachment in this mail).

I was asked to pay a sum of Rs. 2,100/- towards the first instalment and I paid it too. (Kindly refer to the receipt attachement for the payment of Rs. 2,100 with receipt no.4949953 and Book No.99000).

Now the issue is as follows:
If you look into the Final Settlement Letter, the credit card no. is mentioned as "0004006676015169413" whereas my credit card no. is "4317575025291148". Due to overlook I was made to pay the first instalment towards a wrong credit card no. which was never mine. Later, when I was about to pay my second instalment, I found that my credit no. mentioned in the Letter was incorrect. I called on Mr.Sathish and asked him regarding the discrepancy in the credit card no. He said that he will collect the xerox copy of the final settlement letter and correct it and further issue a new final settlement letter. Later whenever I called him, his number was out of reach. Now for the past 5 months, he has not called back nor has he sent his representative (Mr. Kumar) to address the issue.

My patience has lost its power and after a prolonged wait, has finally resulted in addressing this issue to the respective authorities.

Kindly do the needful so that this issue is rectified and a new final settlement letter is issued to me so that I can settle my dues without any problem.

Solution of your complaintA new letter will be issued for clearing my dues 
ActionI will clear off my dues 
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