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Complaint Details


Posted byVikas Bansal 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionAirtel mobile connection (GSM)
Warranty Status
Complaint Details
Reason for ComplaintFeatures 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care department 
Complaint Details

I had taken a prepaid connection of Airtel in Februrary, 2004 with the number 9818556062. I got the same recharged from time to time. In January, 2006 I got the same converted in a Post Paid connection while retaining the same number. At the time of shifting from prepaid to postpaid as stated above, I had an unexpired balance of more than Rs. 3000/- standing in credit of my prepaid account. Airtel people had agreed to carry forward the same to the credit of my postpaid account to be adjusted against my future bills. I had since than following the matter with Airtel people for crediting of my balance to my account in my postpaid account. They have kept the matter pending for more than four months with the assurance that my said balance shall appear in my next bill. This practice continued for more than four months. Now suddenly they have told me than there was no balance in my account which they have earlier acknowledged on phone. They have thus cheated me. 

Solution of your complaintMy money be returned to me or credited to my account with my postpaid connection with number 9818556062 to be adjusted against my future bills. 
ActionI will resort to legal course of action - file criminal complaint of cheating and criminal breach of trust, file complaint before the Consumer Court, MRTP Commission, file complaint to media, file complaint to Department of telecommunications, TRAI, etc. 
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