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Rayns Upholstery & Imported Sofa Sets, Kharodi Village, Marve Road, Malad (W), Mmbai - 95 Mobile : 98927-35086

Posted byMrs. Juliet Paiva 
Organization / Product Details
Organization Name
Rayns Upholstery & Imported Sofa Sets, Kharodi Village, Marve Road, Malad (W), Mmbai - 95 Mobile : 98927-35086
Organization e-Mail 
Product/Service DescriptionMade to order Furniture Order No. 001 dated 31/03/06
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeShabbudin and Shahid 
Complaint Details

Had placed an order with Rayns Upholstery & Imported Sofa Sets (made to order furniture) for bed + wardrobe set. Total Cost Rs.46,000/-. Had made advance payment of Rs.20,000/- on 31st of March 2006, for which I have an Invoice. However have not received delivery til date. Repeated calls/reminders/visits have proved futile. I have come to the conclusion that Rayns has no intention of returning my money or making my furniture as its now been more than 3 months. They are also avoiding my calls. I have a feeling that they are trying to wrap up business and disappear.

Can you please help. For a middle class person like me 20,000/- means a lot. It took me a years saving to finally get a bed+wardrobe set made for my bedroom but unfortunately I have come across Rayns who I have come to believe are big cheats.

I came across them at a Furniture Exhibition held at World Trade Centre where they had put up a stall. I purchased a soft set from them. I really liked the word done on the sofa set and therefore went back again to them to place an order for my bed + wardrobe set.

They are also knows as Dream & Decor (however they issue bills in the name of Rayns). Also can you please let me know if I should register an FIR.  

Solution of your complaintI am not sure. You will have to tell me.  
ActionI will probably have to go to the police  
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